Backup Data (iOS)

icloud

After submitting a request, please back up your iPhone in advance.

How to back up with iCloud

  • Step 1

    Back up ‘your existing device’ on iCloud.

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    ios-step-1
    • 1

      Go to Settings > User’s name

    • 2

      Connect to Wi-Fi network

    • 3

      Then tap on the iCloud button

  • Step 2

    Select iCloud Backup.

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    • 4

      Tap on the iCloud Backup button

  • Step 3

    Select Back up Now to complete data back up.

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    • 5

      After selecting Back up now, please keep your Wi-Fi network on.

Recovery Data (iOS)

icloud

After receiving your new device, please proceed to restore data.

How to recover the device with iCloud.

  • Step 1

    Turn on ‘your new device’ and connect to Wi-Fi network.

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    ios-step-1
    • 1

      Turn on your device (if you have already set up a new device, select Settings > General > Reset > Erase All Content and Settings, the device will then reboot and show ‘Hello’).

    • 2

      Connect to Wi-Fi network.

  • Step 2

    On App & Data screen, please recover from iCloud back up.

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    • 3

      Select [Restore from iCloud Backup] on ‘App & Data screen’.

  • Step 3

    Complete your recovery.

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    • 4

      Upon successful login to your iCloud, click backup and wait for data restore to complete.